At DatabaseFileRecovery, we are committed to providing 100% customer
satisfaction with our products and services. To ensure a smooth experience, we offer a transparent
refund policy. Please review the details below carefully before making a purchase.
Eligibility for Refund
Refund requests are subject to the following conditions:
- Purchase Verification: The product must have been purchased from
DatabaseFileRecovery or its authorized affiliates.
- Time Frame: Refund requests must be submitted within 30 days of purchase.
- Demo Evaluation: Customers are encouraged to use the free demo version before
purchasing the full version. Refunds will not be granted for purchases made without prior
evaluation of the demo
Refund Process
To claim a refund, you must:
- Provide clear evidence of the issue, including screenshots or a video demonstrating the problem.
- Submit the problematic file for evaluation if requested by our technical team. We may require
remote access or file submission for investigation.
- Agree to sign a Non-Disclosure Agreement (NDA) for secure data handling during
the evaluation process.
- If the issue is verified and cannot be resolved, we will process your refund within 10-15
business days.
Refundable Scenarios
Refunds are applicable in the following cases:
- The software fails to deliver the results as promised or does not match the performance of the
demo version.
- Duplicate purchases of the same product (refund will be issued for one product only).
- Functional limitations are identified and verified within 30 days of purchase.
- The software does not support your file or fails to recover data despite troubleshooting
efforts.
Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- User Error: Incorrect software purchase or failure to meet system requirements.
- Activated Software: Refunds are not applicable if the software has been
activated and used successfully.
- Discounted Purchases: Products purchased at a discount are not eligible for a
refund.
- Failure to Cooperate: Declining to provide requested information, files, or
remote access to resolve the issue.
- Trial Version Ignored: If the demo version was not evaluated before purchase.
- Partial Recovery: Refunds are not granted if partial results are achieved
(e.g., 30% recovery for corrupt files).
Important Notes
- Refund requests for software bundles (toolkits) are not accepted.
- Ensure that you purchase the correct license type (Single, Admin, Technician, or Enterprise) as
refunds will not be issued for incorrect license selections.
- Refunds for purchases made through third-party vendors must be handled directly with the vendor.
- Refunds will be processed using the same payment method used for the original transaction.
Remote Access Policy
If online activation fails, contact our support team for an offline activation link.
In cases where issues persist, our support team may request remote access to resolve them. The
timeline for resolution is 15-30 days. Refunds will not be issued if remote access is denied.
Missing or Delayed Refunds
If you do not receive your refund within 10-15 business days:
- Check your bank account and payment method.
- Contact your credit card provider, as processing delays may occur.
- Reach out to your bank for transaction details.
- If unresolved, contact us at support@sysinfotools.com
Request for a Refund
- Send an email to support@sysinfotools.com with
details of your issue and required evidence.
- Our team will evaluate your request within 10-15 business days.
- If eligible, the refund will be processed to your original payment method.
We strive to provide top-notch solutions and customer satisfaction. Please explore the
demo version before purchase and follow the guidelines to ensure a smooth experience. Thank you for
choosing DatabaseFileRecovery!